FAQ

We do offer the ability to pay online but we provide it when we contact you after your reservation as we aim to do more for you, here's how:

When we personally purchase something inexpensive (ex: less than 2000$) we don't think twice, we pay online with our credit card and wait for the delivery. 

But when someone purchase equipment that cost 10K$, 20K$, 50K$, 100K$ or more, which represents the majority of our sales, this person may want to learn more about it, maybe see it in person and maybe even have its trusted mechanic look at it too before they commit to the purchase. 

This is exactly why we allow our client to temporarily reserve units without immediately paying for it, as it will allow us to get in touch with you, discuss how you want to proceed and what you need to do so (documentation, inspection appointment, etc) in a very personalized fashion.

Our goal here is to eliminate the risks of purchasing online by providing you with VIP service which allows you to make a transaction that you feel confident about.

We do have several phone numbers, that we publish to our clients when we contact them after their reservation, but for the casual day-to-day Q&A, our business model is based on allowing you to reach us via one of our customer channels (live web chat during business hours, web form or by email).

We will go out of our way to get back to you promptly and when warranted we may even offer to call you back at a number of your choice in order to discuss about any inquiry you may have.

Doing so allows us to reduce cost and keep our prices low, which ultimately is to your benefits.

Rest assured that once you made a purchase, our post sale services include the ability to contact us by phone directly on a dedicated customer support number.

We aim to not only reduce but eliminate the risks of buying equipment online, which we would go so far to say is unheard of in the industry. 

We purchase new and used equipment from manufacturers and private sellers. We then inspect, test, repair (when required) and certify every single equipment we sell which ensures your peace of mind with any purchase made with us (an official inspection report done by certified personnel is provided with each large equipment purchase).

In the unlikely event where you get a lemon that brakes first time you use it, you call us back and we shall fix it, replace it or refund 100% of your purchase price.

This is how we can live up to the claim that you can purchase from us with confidence at no risk.

Absolutely, that is actually what we specialize into. We have been doing this for years now and this is what lead us to build a website with a complete e-commerce to allow more people to easily benefits for our equipments and services.

If you have any specific equipment requirement standard or unique, feel free to put us to the test, we shall impress you in no time.

Simply use this form and we'll get back to you.

We offer complete solutions to:

Sell equipment to you after we inspected it and certify its condition (as-is option):
- research, procure, inspect, certify, transport and deliver equipment based on your specific requirements.

Sell equipment to you after we refurbished it completely (turn-key option):
- research, procure, inspect, certify, refurbish, transport and deliver equipment based on your specific requirements.

Buy equipment from you:
- inspect, quote, purchase, transport, repair (when required), certify and then sell your products on our site.

Alternatively we could from time to time accept to do consignment too but this is on a case-by-case basis where the quality of your product meets our quality standards.

Contact us today to let us know what you need and we shall have a solution for you in no time.

Shipping costs depends on your location and the items you order. Shipping price is provided by email after the product reservation is completed from our website.

Our shipping fees are passed back to you at cost. Our shipping partners' price typically range from:

• $200 - 1000 CAD for smaller items within Canada
• $1000+ CAD for larger items like containers, portable structures and large equipment within Canada

Note: shipping fees does not represent a source of profit for us. As such, should the calculated shipping fee appear too important for you please contact us as we may be able to find an alternative based on different timelines.

Our price matching policy is simple, whenever possible we will always attempt to accommodate you on pricing as we appreciate the opportunity to do business with you.

As such, our price matching policy is based on a comparable (price / quality ratio) product pricing including its shipping cost and online availability.

This means that if you can find the same product available for immediate shipping near your delivery address at a lower total price (shipping included), we will make every effort to match that price or alternatively to explain why it isn’t equivalent.

As said before, we appreciate the opportunity so if you have any comment, request or question regarding our pricing or anything else, please reach out we will be happy to help.